FAQs

Q: What types of jewelry do you offer?
A: At Dogan Jewelry, we offer a diverse selection of jewelry, including rings, earrings, bracelets, necklaces, and more. Whether you're seeking a bold statement piece, something elegant for everyday wear, or a unique gift, we have something for every occasion and style.

Q: How can I place an order?
A: To place an order:

1. Browse our collection and select the items you wish to purchase.
2. Add your chosen items to your cart.
3. Proceed to checkout and enter your shipping and payment details.
4. Review your order and complete the purchase. You’ll receive a confirmation email with your order details.

Q: Do you offer custom jewelry?
A: Yes, please call or text 860-574-7059 to talk about your custom piece. We will create the perfect piece for you and develop your next item. Once you purchase a ring from us, we can size it for you as well. Please contact us right away after your order for your custom size.

Q: What payment methods do you accept?
A: We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also provide secure payment options through third-party providers.

Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the courier’s website. For any issues or concerns regarding your shipment, please contact our customer support team.

Q: What is your return and exchange policy?
A: We want you to be completely satisfied with your purchase. Items can generally be returned or exchanged within 30 days of receipt, provided they are in their original condition and packaging. Custom or engraved items may be non-returnable. Please refer to our Return Policy for more details.

Q: How do I care for my jewelry?
A: To keep your jewelry in top condition:

• Store it in a soft, dry place, such as a jewelry box or pouch.
• Avoid exposing it to harsh chemicals, lotions, or perfumes.
• Clean your jewelry regularly with a soft cloth and a gentle jewelry cleaner.

Q: How can I find my ring size?
A: . You can visit a local jeweler for a professional fitting. If you have any questions about sizing, our customer support team is here to help. We can also size your rings for you once you order.

Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping for an additional charge. You can select the gift wrapping option at checkout or contact us directly to arrange it.

Q: How do I contact customer support?
A: For questions, concerns, or assistance, please reach out to our customer support team:

• Email: john@dogan.ai
• Phone: 860-574-7059
• Address: 837 Boston Post Road, Old Saybrook, CT 06475, United States

We are dedicated to ensuring your satisfaction and look forward to assisting you.

Thank you for choosing Dogan Jewelry!